How do I pay for my purchase?
We accept by Visa, Visa Electron, MasterCard, American Express and Maestro debit cards. We use SagePayto process our card payments, a reputable market leader. Your credit card details will be encrypted and safe. We also accept PayPal, available from the shopping cart page.
Where do I input my Voucher Code?
This can be done on the Shopping Cart page. Under the “Proceed to Checkout” button there is a field “Discount Codes”, input your code here and click “apply”.
How do I cancel, amend or return an order?
We may be able to cancel or change an order before it is dispatched. You should call or email usstraight away and we will do our best to accommodate you. If the order has already been dispatched or delivered, you will need to arrange a return of the product - please refer to our returns policy for more information.
How long will my order take?
We always strive to deliver UK orders within 1 working day. Most International orders are received in 4 to 12 days.All UK orders are delivered by Royal Mail First Class Recorded or Next Day Special Delivery and require a signature on receipt. Delivery is normally one working day, but can take up to 14 days. All international orders are sent by Royal Mail International Sign For Delivery and require a signature on receipt. Delivery is normally within one week, but due to delays at Customs and variations in local postal services, may take up to 25 working days.
I am shipping outside Europe/EU - do I have to pay TAX/VAT?
For international deliveries, the customer is responsible to pay all duties and taxes that may be levied on product being imported, as legally required by the country of destination.
How much is postage & packaging?
We offer free shipping on all orders, UK & EU. For international orders there will be a delivery charge of £8.00